Shipping policy
SHIPPING & DELIVERY
Order Placed > Immediately
Processing > 1 to 3 business days
Dispatch > After processing
Delivery > 8 to 12 business days
DELIVERY TIMES
Below you will find the average delivery times for all our orders:
| Phase | Timeframe |
| Order Processing | 1 to 3 business days (may be longer if the order is placed on a Friday evening or during the weekend) |
| Estimated Delivery | 8 to 12 business days after dispatch |
HOW TO PLACE AN ORDER
The ordering process at Charlotte & Willow is as simple as possible. Follow the steps below:
1. Product
Go to the product page and add the desired item to the cart by clicking the black 'Add to cart' button. Verify that you have selected the correct variants.
2. Checkout
Click on 'Proceed to checkout'. On the information page, enter the correct address details. Once filled in correctly, click 'Continue to shipping'.
3. Review
On the Shipping page, check the entered address details. It is indicated here that all shipments are completely free. Click on 'Proceed to payment'.
4. Payment
Select your preferred payment method. All payments are encrypted via SSL — you can always count on a secure payment environment.
5. Confirm
Click on 'Complete Order' and you will be redirected to the chosen payment method. Follow the instructions to finish. In case of problems, please contact us.
PAYMENT METHODS
At Charlotte & Willow, all payment methods are encrypted via SSL, which means you can always count on a secure payment environment.
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Credit Card: AMEX · Mastercard · Maestro · Visa
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PayPal: PayPal Account
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Klarna: Pay later
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EPS: Electronic payment
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Sofort: Immediate transfer
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SSL: All payments encrypted
SHIPPING COSTS
We cover the shipping costs for all orders.
All our products are delivered door-to-door, 100% free of charge. No minimum order value is required.
ORDER DISPATCH
Found the perfect look or accessory on our website? We want you to enjoy it as soon as possible! Therefore, we ensure that your order is processed and shipped as quickly as possible.
To be able to offer fair prices on our products, we choose to collect orders in large quantities and ship them all at once when we reach the minimum required amount. We appreciate your understanding and willingness to help us create a better and more sustainable world.
Note: Like many other online stores, we are very busy and delays may occur. Please take this into consideration when placing your order. We will do our best to ship your order as quickly as possible.
To ensure your order is dispatched today, please contact us by email. Our service team will be happy to advise you on the best solution.
