Order Placed Immediately

Processing 1 to 3 business days

Dispatch After processing

Delivery 8 to 12 business days

DELIVERY TIMES Below you will find the average delivery times for all our orders:

• Order Processing: 1 to 3 business days (may take longer if the order is placed on a Friday evening or over the weekend).

• Estimated Delivery: 8 to 12 business days after dispatch.

HOW TO PLACE AN ORDER The ordering process at Charlotte & Willow is as simple as possible. Follow the steps below:

1. Product Go to the product page and add your desired item to the cart by clicking the black 'Add to cart' button. Make sure you have selected the correct variants.

2. Checkout Click on 'Proceed to checkout'. On the information page, enter your correct address details. Once filled in, click on 'Continue to shipping'.

3. Review On the shipping page, double-check the address details you entered. Here it will also indicate that all shipments are completely free. Click on 'Proceed to payment'.

4. Payment Select your preferred payment method. All payments are encrypted via SSL, so you can always count on a secure payment environment.

5. Confirm Click on 'Complete Order' and you will be redirected to your chosen payment method. Follow the instructions to finalize your purchase. If you experience any issues, please contact us.

PAYMENT METHODS At Charlotte & Willow, all payment methods are encrypted via SSL, meaning you can always count on a highly secure payment environment.

• Credit/Debit Card: Visa · Mastercard · Maestro

• Apple Pay

• Google Pay

• Shop Pay

• SSL: All payments are fully encrypted

SHIPPING COSTS We cover the shipping costs for all orders. All our products are delivered door-to-door, 100% free of charge. There is no minimum order value required.

ORDER DISPATCH Found the perfect look or accessory on our website? We want you to enjoy it as soon as possible! That is why we make sure your order is processed and shipped as quickly as we can.

To offer fair prices on our products, we choose to gather orders in large quantities and ship them all at once when we reach the minimum required volume. We appreciate your understanding and your willingness to help us create a better and more sustainable world.

Note: Like many other online stores, we are currently experiencing high demand and minor delays may occur. Please take this into consideration when placing your order. We will do our absolute best to ship your order as quickly as possible.

If you need your order to be dispatched urgently today, please contact us by email. Our customer service team will be happy to advise you on the best solution.