Fast and careful delivery. The quality of the blouse is truly impressive; you can tell the care for detail in every stitch. I'm absolutely delighted!
I ordered on Saturday and received it on Wednesday. The blouse is beautiful and the colors look even better in person. I am very satisfied with my purchase!
Excellent customer service and the fit is perfect. I will definitely be buying from here again. Highly recommended!
Frequently Asked Questions
Can I return the item if it doesn't fit?
Yes. You have 30 days from the receipt of your order to request an exchange, a return, or a refund.
The item must be in good condition, unworn, and with its original tags attached. Simply contact us by email with your order number, and our team will take care of everything for you, stress-free and without complications.
Where can I check the measurements?
On each product page, you will find the Size Guide next to the size selection.
By clicking on it, you can check the measurements of the item. If you are hesitating between two sizes, we recommend choosing the larger size for more comfort. If the item still doesn't fit, you can exchange or return it within 30 days.
How long does delivery take?
Your order is usually processed within 24 to 48 business hours.
Once prepared, it will be shipped to the specified address. As soon as your order leaves our warehouse, you will receive a confirmation email with tracking information.
Are the store and payment secure?
Yes. Our site uses a secure connection, and all payments are processed through encrypted and protected payment systems.
Your personal and banking data are safe, and we never have access to your full card information. At Charlotte & Willow, we work every day to offer you a simple, safe, and trustworthy shopping experience.
Can I modify my order?
Yes, as long as your order has not yet been processed or shipped.
If you wish to change the size, delivery address, or cancel your order, please contact us by email as soon as possible. Once the order is shipped, we can no longer modify the information, but you can always request an exchange or a return after receiving your item.