Frequently Asked Questions
Can I return the item if it doesn't fit?
Yes. You have 30 days from the receipt of your order to request an exchange, a return, or a refund.
The item must be in good condition, unworn, and with its original tags attached. Simply contact us by email with your order number, and our team will take care of everything for you, stress-free and without complications.
Where can I check the measurements?
On each product page, you will find the Size Guide next to the size selection.
By clicking on it, you can check the measurements of the item. If you are hesitating between two sizes, we recommend choosing the larger size for more comfort. If the item still doesn't fit, you can exchange or return it within 30 days.
How long does delivery take?
Your order is usually processed within 24 to 48 business hours.
Once prepared, it will be shipped to the specified address. As soon as your order leaves our warehouse, you will receive a confirmation email with tracking information.
Are the store and payment secure?
Yes. Our site uses a secure connection, and all payments are processed through encrypted and protected payment systems.
Your personal and banking data are safe, and we never have access to your full card information. At Charlotte & Willow, we work every day to offer you a simple, safe, and trustworthy shopping experience.
Can I modify my order?
Yes, as long as your order has not yet been processed or shipped.
If you wish to change the size, delivery address, or cancel your order, please contact us by email as soon as possible. Once the order is shipped, we can no longer modify the information, but you can always request an exchange or a return after receiving your item.
Over 4,700 Happy Customers
Absolutely stunning quality. The fabric drapes beautifully and the fit is perfection. I receive compliments every time I wear it.
This dress exceeded all my expectations. The attention to detail is remarkable and it feels incredibly luxurious.
A timeless piece that belongs in every wardrobe. The craftsmanship is exceptional and the silhouette is so flattering.
I am in love with this collection. The quality is outstanding and the designs are elegant yet modern.
Finally found a brand that understands luxury and comfort. The pieces are investment-worthy and beautifully made.
The most beautiful dress I have ever owned. The fabric is divine and it fits like it was made just for me.
Exceptional quality and timeless design. This is what true luxury fashion should be. Worth every penny.
I have been searching for pieces like these for years. The elegance and quality are unmatched. Highly recommend.
Beautiful craftsmanship and sophisticated design. These pieces have become staples in my wardrobe.
The perfect blend of classic and contemporary. The quality speaks for itself and the fit is impeccable.